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Coldwell Banker Pro Co is a full service real
company involved in all real estate transactions with highly experienced
specialists in all areas.
 In
the residential market area we realize that choosing a new home is one of
the most important decisions of one's life and the task of our residential
specialists is to inform you of the best houses in the marketplace so that
you make the right decision both personally and financially.
Additionally, as contractual marketing agents
in the selling of property, our systemized communication system will provide
the client with regular written reports which will outline the advertising
planned and done, viewings completed and results, pending viewing and
activity synopsis, detailing contacts, follow-up, degree of interest,
mail-outs, etc.
For a commercial project, and as is normally
required, a professionally bound presentation package will be developed
comprised of, although not limited to, property description, relevant
schedules and quality coloured photographs. We regularly interact with
outside Commercial Real Estate Consultants who are also an integral part of
our marketing process.
Overall, our clients can be assured that the
Coldwell Banker Pro Co marketing process will involve an undivided and
complete concerted office approach for each and every project.
OUR COMMITMENT TO YOU
When it comes to real estate, it seems like
everybody talks about customer service. But service isn't just talk. At
Coldwell Banker, we recognize that you want more than just conversation. You
want a commitment to action. That's why we've created Ultimate ServiceŽ a
tangible system with standards of performance that puts you in control.
Ultimate ServiceŽ delivers real value to real estate buyers and sellers and
assures you the highest possible level of customer satisfaction.
- We Listen. It all begins with
listening. Through effective ongoing communication and comprehensive
research, we determine what is most important to you, our customer.
- Set Service Standards. Second, we
take what you tell us and develop written standards of service,
procedures and practical training programs to assure that extraordinary
service is more than just a promise. Together, we'll develop a
customized service plan that reflects your specific needs.
- Guarantee Service Standards in Writing.
Next, we take these service standards and put them in writing. Through
the Coldwell Banker Buyer Services Guarantee and Seller Services
Guarantee, we pledge to deliver 22 distinct and tangible service
elements to your utmost satisfaction. Should you ever find that we do
not live up to the promises made in these guarantees, you can cancel
your listing or buyer's agreement. We keep our promises, or you don't
keep us. How's that for service on your terms!
- You Evaluate Us. The next step in
our Customer Satisfaction Survey. While we will constantly solicit your
feedback throughout the real estate process, we also ask you to tell us
how we did in the form of a simple, yet detailed questionnaire. In fact,
you'll find our Buyer and Seller Questionnaires here in our Coldwell
Banker Canadian web-site. If you've experienced Coldwell Banker service,
please take a few minutes now to tell us how you would evaluate our
service.
- The Result: Ultimate ServiceŽ.
Finally, we take everything we've learned along the way from you and
thousands of other customers and use it to continually improve the
services we offer. Why do we go to such great lengths?
 The
answer is simple. Over ninety years ago, Coldwell Banker was formed on the
fundamental premise of placing our customers' needs above all else. And over
the years, this commitment has led to many innovations which have been
adopted as industry standards, helping to make Coldwell Banker a leader in
our field.
Which goes to prove one undeniable fact: When
you treat your customers better than anyone else, they keep coming back.
Maybe that's why so many of our customers would recommend us to a friend.
If you're looking for a complete, tangible
program backed by the best guarantees in the business, that puts you in
control, come to Coldwell Banker. Discover for yourself what Ultimate
ServiceŽ is all about. And if you've worked with us already, remember to
complete our questionnaire, so we can continue to improve and serve you even
better in the future.
CUSTOMER SERVICE SURVEYS
 What
our customers say about Ultimate ServiceŽ
100% of our buyers would use Coldwell Banker
again
94.3% of our sellers would use Coldwell
Banker again
96.3% of our buyers would recommend Coldwell
Banker to their friends and family
94.3% of our sellers would recommend Coldwell
Banker to their friends and family
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